How Lowry Hill got an EMR shaped around how its clinicians actually work

Organization snapshot

Lowry Hill Psychotherapy & Assessment Center is an eclectic group of clinicians who believe they do better work as a collective than in isolation. That philosophy shows up in real range: clinicians trained in psychodynamic, existential, and relational approaches, all operating as one connected, multi-provider practice.

Their goals

Lowry Hill's goals were straightforward: let a genuinely eclectic team keep practicing the way each clinician works best, run documentation, billing, and day-to-day operations from one system the practice manages itself, and work with a vendor that keeps shaping the platform around them as the practice evolves.

Why they switched

Lowry Hill moved to Oasys from TheraNest (now Ensora Health), looking for an EMR that wouldn't force a genuinely eclectic team into a one-size-fits-all workflow. Oasys' AI documentation assistant, Scribe, now turns sessions into structured notes automatically — without requiring every clinician to document the same way.

And when Lowry Hill needed something more specific — like a fully custom Diagnostic Assessment form built around their own intake process — Oasys built it directly into the platform, rather than asking the practice to work around a fixed template.

Billing they run themselves

Billing at Lowry Hill stays in-house — and that's by design. Oasys supports two ways of running revenue cycle: a fully managed RCM plan, where Oasys' billing team handles claims end to end (the way a practice like SoCal Soul runs), and self-serve billing, where the practice runs its own claims on the platform. Lowry Hill runs its own: claims are generated from sessions, submitted to payers, tracked, and reconciled in the same system where the clinical work happens — so keeping billing in-house doesn't mean keeping it manual.

What's made the difference

• A Diagnostic Assessment form built around them — a fully custom DA form matching their own intake process, built directly into the platform. A small example of how far the configurability goes beyond adjusting a few settings.
• Quick human support, not a ticket queue — fast, direct access to people who understand group-practice workflows. When Lowry Hill needed a configuration adjusted, a real person resolved it quickly — during onboarding and since.
• One EMR, not a one-size-fits-all system — Oasys serves as Lowry Hill's EMR, using Scribe to turn each clinician's sessions into structured notes automatically, without forcing psychodynamic, existential, and relational approaches into the same format.
• Onboarding new clinicians, minus the anxiety — what used to be a multi-step process is now streamlined: adding a clinician is as simple as putting somebody in the system — they respond to the link and they're there.

Built to grow with them

Oasys was built on the idea that group practices need an operating system shaped around them, not a solo-practitioner EHR they're stretching to fit. For Lowry Hill, that's shown up as a genuinely configurable EMR, documentation handled by Scribe, billing the practice runs itself without the busywork, and a support team that treats a quick fix like it matters. That combination is what's let Oasys become the system Lowry Hill actually runs on — not just the one they signed up for.